SERVICES

Our Services: What We Do
& How We Do It

BANKING & INSURANCE - JOB READINESS PROGRAM

FOUNDATION SKILLS

Module 1.1: Self & Career Development

  • Understanding career paths in BFSI sector
  • Identifying personal strengths, aptitudes, and areas of interest
  • Setting professional goals and workplace mindset

Module 1.2: Communication & Professional Skills

  • Spoken English for business and customer interaction
  • Telephone and email communication etiquette
  • Grooming standards and corporate behavior
  • Body language, confidence building, and empathy

Module 1.3: Digital Literacy

  • MS Word – documentation and correspondence
  • MS Excel – formulas, MIS basics, data formatting
  • PowerPoint – creating presentations for clients and reports
  • Digital platforms – Zoom, Teams, and email management

Module 1.4: Employability Skills

  • Resume writing and LinkedIn profile optimization
  • Mock interviews with feedback
  • Time management, teamwork, and ethical conduct

DOMAIN KNOWLEDGE

Module 2.1: Overview of BFSI Sector

  • Structure and functioning of Indian banking
  • RBI, IRDAI and other regulators
  • Private, public, cooperative, and NBFC differences
  • Key roles and career options

Module 2.2: Banking Operations

  • Types of accounts, deposits, and loan products
  • Payment systems – NEFT, RTGS, UPI, IMPS
  • Documentation, KYC norms, and AML compliance
  • Customer onboarding process

Module 2.3: Insurance Fundamentals

  • Principles of insurance (Utmost Good Faith, Indemnity, etc.)
  • Life, Health, and General Insurance
  • Policy structure, claims process, and premium calculation
  • Role of Insurance Advisors

PRACTICAL SKILLS & SIMULATION

Module 3.1: Customer Service in BFSI

  • Handling customer queries & escalations
  • Communication etiquette for front-line roles
  • Relationship management and client retention
  • Cross-selling and up-selling techniques

Module 3.2: Reporting & Tools

  • Excel for MIS and branch reports
  • Documentation and record keeping
  • Introduction to Core Banking Systems

Module 3.3: Role Plays & Case Studies

  • Bank counter simulation
  • KYC verification practical
  • Insurance policy sale simulation
  • Fraud detection case study

JOB READINESS & EVALUATION

Module 4.1: Interview Readiness

  • BFSI domain interview preparation
  • Mock interviews (technical + HR)

Module 4.2: Final Assessment

  • Written and oral test on banking & insurance
  • Simulation evaluation & feedback

Module 4.3: Certification & Placement

  • Completion certificate
  • Internship, Placement support and mentorship

CUSTOMER SERVICE & BPO - JOB READINESS PROGRAM

FOUNDATION SKILLS

Module 1.1: Self & Career Development

  • Understanding career paths in BFSI sector
  • Identifying personal strengths, aptitudes, and areas of interest
  • Setting professional goals and workplace mindset

Module 1.2: Communication & Professional Skills

  • Spoken English for business and customer interaction
  • Telephone and email communication etiquette
  • Grooming standards and corporate behavior
  • Body language, confidence building, and empathy

Module 1.3: Digital Literacy

  • MS Word – documentation and correspondence
  • MS Excel – formulas, MIS basics, data formatting
  • PowerPoint – creating presentations for clients and reports
  • Digital platforms – Zoom, Teams, and email management

Module 1.4: Job Readiness

  • Resume writing and LinkedIn optimization
  • Mock interviews and feedback
  • Building customer-centric attitude

DOMAIN KNOWLEDGE

Module 2.1: BPO Industry Overview

  • Domestic vs. International BPO
  • Voice & Non-voice process structure
  • Typical KPIs: CSAT, AHT, NPS

Module 2.2: Customer Interaction Proces

  • Call flow structure: Opening, listening, resolving, closing
  • Handling complaints, empathy & resolution language
  • Documentation and CRM data entry

Module 2.3: Communication Channels

  • Voice process handling
  • Email and chat etiquette
  • Ticket management and escalation

PRACTICAL TRAINING

Module 3.1: CRM Tools

  • Ticket creation and query logging

Module 3.2: Clarity Training

  • Common pronunciation challenges
  • International call culture and tone management

Module 3.3: Live Practice

  • Role-play
  • Performance feedback sessions

JOB READINESS

Module 4.1: Interview & Assessment

  • Customer service / BPO scenario-based Q&A
  • Mock process tests

Module 4.2: Certification & Placement

  • Assessment review & certification
  • Internship, Placement support and career guidance

ACCOUNTING & BACK-OFFICE - JOB READINESS PROGRAM

FOUNDATION SKILLS

Module 1.1: Business Communication

  • Writing professional emails and reports
  • Communication for accounting professionals

Module 1.2: Digital Proficiency

  • Excel advanced (Formulas, Pivot, Lookup, Formatting)
  • Word and PDF report formatting
  • Time management tools and scheduling

Module 1.3: Employability & Professional Ethics

  • Resume and interview prep
  • Workplace confidentiality and accuracy
  • Punctuality and compliance discipline

ACCOUNTING CONCEPTS

Module 2.1: Accounting Fundamentals

  • Debit/Credit principles
  • Journal, Ledger, Trial Balance
  • Adjustments and closing entries

Module 2.2: Financial Statements

  • Profit & Loss, Balance Sheet
  • Ratio analysis and interpretation

Module 2.3: Compliance & Audit Basics

  • GST overview and return filing basics
  • TDS concept and Payroll calculation
  • Audit preparation and documentation

PRACTICAL TOOLS & OPERATIONS

Module 3.1:  Accounting Software

  • Tally Prime – voucher entry, ledger creation, reports
  • Books / QuickBooks overview

Module 3.2: Excel for MIS

  • MIS templates, dashboards, and error checks
  • Reconciliation exercises using Excel

Module 3.3: Back Office Workflow

  • Vendor data entry and invoice processing
  • Record management and accuracy testing

JOB READINESS

Module 4.1:  Interview Preparation

  • Accounting test Q&A
  • Role plays for reconciliation and audit questions

Module 4.2: Final Assessment

  • Practical test (Tally + Excel)
  • Evaluation and feedback

Module 4.3: Certification & Placement

  • Completion certificate, Internship and job placement support

SALES & MARKETING JOB READINESS PROGRAM

FOUNDATION SKILLS

Module 1.1: Communication & Confidence

  • Public speaking, body language, and active listening
  • Presentation and persuasion techniques

Module 1.2: Digital & Professional Skills

  • Excel for sales tracking and reports
  • PowerPoint for client presentations
  • Email and LinkedIn communication

Module 1.3: Employability Readiness

  • Resume, LinkedIn profile, and interview practice
  • Building professional image and discipline

DOMAIN KNOWLEDGE

Module 2.1: Sales Fundamentals

  • Stages of sales cycle
  • Prospecting, cold calling, and follow-up
  • Handling objections and negotiation

Module 2.2: Marketing Essentials

  • 4Ps of marketing
  • Consumer behavior and segmentation
  • Branding and positioning

Module 2.3: CRM & Reporting

  • CRM overview and lead tracking
  • Excel dashboards and pipeline reporting

DIGITAL MARKETING EXPOSURE

Module 3.1: Digital Channels Overview

  • Social media platforms and campaign basics
  • Google Ads, and email marketing overview

Module 3.2: Tools & Practice

  • Canva for marketing creatives
  • Meta Business Suite campaign demo

Module 3.3: Live Projects & Role Plays

  • Create and present a marketing campaign
  • Client presentation simulation
  • Sales pitch competition

JOB READINESS

Module 4.1: Interview & Assessment

  • Marketing interview scenarios
  • Mock sales presentations

Module 4.2: Certification & Placement

  • Final project evaluation
  • Completion certificate, Internship and job support

Looking to take the next step? We’re here to help you grow.

Whether you're exploring new opportunities or enhancing your skills, our team will guide you through every stage.

We believe in clear communication, personalized support, and creating a path that feels right for you.
Let’s connect and shape your journey together.

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